Patient Service Representative
Intermountain Health Thornton, CO
Security verification
Intermountain Health Thornton, CO
4 weeks ago
See who Intermountain Health has hired for this role
Intermountain Health Thornton, CO
4 weeks ago
Security verification
Save job
Welcome back
Sign in to save Patient Service Representative at Intermountain Health.
- Report this job
Job Description:This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patients account within Intermountain;s policies and procedures.
Primary Care
Hours are 7-6 Monday thru Friday and 8-3 on Saturday
- Greets patients. Answer phones, takes messages, returns calls and provides needed information, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
- Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.
- Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.
- Obtains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required. Screens for non-covered services and waiver of liability (ABN) through automated screening at time of service.
- Informs self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.
- Collects patient payments and provides accurate receipt. Posts payments in system. Reconciles receipts with cash collected and complete required balancing forms. Documents patient account notes for all interactions/transactions.
- Maintains department and/or individual work queues and reports as required.
- Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scans medical records as required for Medical Group or specialty office.
- Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
- Performs other duties as assigned.
RequiredMinimum Qualifications
High School diploma or equivalent is preferred
PreferredOne (1) year customer service experience is preferred One (1) year experience in related/medical field is preferred Understanding of Medical Terminology is preferred
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required
- Excellent customer service skills, in person and via telephone.
- Ability to work in a fast-paced environment.
- Ability to multitask.
- Strong organizational skills and attention to detail.
- Ability to maintain confidential information.
- Contributes to a positive work environment that is supportive of co-workers and patients needs.
- The employees dependability in reporting for work as scheduled and on-time.
Physical Requirements:Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
Anticipated job posting close date:09/02/2024
Location:Thornton Clinic
Work City:Thornton
Work State:Colorado
Scheduled Weekly Hours:40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.29 - $23.69
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Intermountain Health by 2x
See who you know
Get notified about new Patient Service Representative jobs in Thornton, CO.
Sign in to create job alert
Similar jobs
-
Customer Support Specialist, gTech Ads
Customer Support Specialist, gTech Ads
Google
Boulder, CO
-
Customer Support Specialist
Customer Support Specialist
Engrain
Denver Metropolitan Area
-
Customer Experience Advocate
Customer Experience Advocate
monday.com
Denver, CO
-
Customer Service Agent (Denver)
Customer Service Agent (Denver)
Fanatics
Denver, CO
-
Customer Support Specialist
Customer Support Specialist
Engrain
Greenwood Village, CO
-
Customer Service Manager
Customer Service Manager
Fanatics
Denver, CO
-
Customer Experience Agent - Seasonal
Customer Experience Agent - Seasonal
Fanatics
Denver, CO
-
Client Success Representative Agency Team (Remote)
Client Success Representative Agency Team (Remote)
INFUSE
Denver, CO
-
Warranty Field Customer Service Representative - Future Opportunity
Warranty Field Customer Service Representative - Future Opportunity
David Weekley Homes
Denver, CO $28.00 - $34.00
-
Customer Care Advocate
Customer Care Advocate
Gusto
Denver, CO
-
Customer Service Representative - Phones and Chat - Denver, CO
Customer Service Representative - Phones and Chat - Denver, CO
iPostal1
Denver, CO
-
Customer Experience Representative, Advanced Services
Customer Experience Representative, Advanced Services
Robinhood
Denver, CO
-
TEMPORARY Communications Center Customer Service Representative – Denver, CO.
TEMPORARY Communications Center Customer Service Representative – Denver, CO.
State of Colorado
-
Customer Service Agent, Fanatics Betting & Gaming
Fanatics
Denver, CO
-
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
State Farm Agent
Littleton, CO
-
Front Desk Agent
Front Desk Agent
Denver, CO
-
Customer Service Phone Agent
Customer Service Phone Agent
Paleovalley
Erie, CO
-
Front Desk Agent
Front Desk Agent
Denver, CO
-
Call Center
Call Center
Clinica Family Health
Denver, CO $18.90 - $21.91
-
Guest Relations- Front Desk
Guest Relations- Front Desk
Staffing Phd
Broomfield, CO
-
Guest Relations- Front Desk
Guest Relations- Front Desk
Staffing Phd
Broomfield, CO
-
Earn 19 plus per Hour - (Remote) Customer Service Representative
Earn 19 plus per Hour - (Remote) Customer Service Representative
NoGigiddy
Denver, CO
-
Customer Service Representative I/II
Customer Service Representative I/II
City of Westminster
Westminster, CO
-
Customer Support Analyst
Customer Support Analyst
Hunter Douglas, Inc.
Broomfield, CO
-
Lead Customer Service Representative
Lead Customer Service Representative
Buckhead Meat
Denver, CO
-
Customer Service Manager
Customer Service Manager
The Timken Company
Broomfield, CO $86,500.00 - $119,000.00
-
DTC Customer Experience Representative
DTC Customer Experience Representative
Fjällräven
Aurora, CO
People also viewed
-
Front Desk Agent - Embassy Suites Denver Downtown
Front Desk Agent - Embassy Suites Denver Downtown
Sage Hospitality Group
Denver, CO
-
Call Center Representative
Call Center Representative
Randstad USA
Denver, CO $21.00 - $23.00
-
Front Desk Agent (Full Time - $19.00/Hour)
Front Desk Agent (Full Time - $19.00/Hour)
Sage Hospitality Group
Denver, CO
-
Entry Level Customer Service - Remote
Entry Level Customer Service - Remote
Skyline Recruiting
Aurora, CO
-
DEN Airport- Customer Service Agent
DEN Airport- Customer Service Agent
Southern Airways Express
Denver, CO
-
Customer Service Representative
Customer Service Representative
Insight Global
Denver Metropolitan Area $19.00 - $21.00
-
Customer Service Representative I- Customer Support- CSR
Customer Service Representative I- Customer Support- CSR
Miller International Inc.
Denver, CO $18.27 - $19.50
-
Customer Service Advisor - Thornton
Customer Service Advisor - Thornton
Law Staffing
Thornton, CO
-
Contact Center Representative (Hybrid / Cherry Creek)
Contact Center Representative (Hybrid / Cherry Creek)
Westerra Credit Union
Denver, CO
-
Customer Service Representative
Customer Service Representative
42U Data Center Solutions
Lafayette, CO $18.00 - $20.00
Similar Searches
- Business Consulting Manager jobs 7,099 open jobs
- Patient Representative jobs 81,678 open jobs
- Patient Services Specialist jobs 69,871 open jobs
- Patient Care Coordinator jobs 76,557 open jobs
- Surgery Scheduler jobs 65,711 open jobs
- Front Desk Coordinator jobs 58,516 open jobs
- Patient Services Coordinator jobs 67,285 open jobs
- Patient Services Manager jobs 33,028 open jobs
- Patient Account Representative jobs 10,690 open jobs
- Medical Records Clerk jobs 60,171 open jobs
- Patient Access Specialist jobs 64,807 open jobs
- Registration Specialist jobs 69,595 open jobs
- Patient Coordinator jobs 82,992 open jobs
- Patient Care Technician jobs 150,125 open jobs
- Medical Biller jobs 6,523 open jobs
- Medical Records Technician jobs 6,556 open jobs
- Premier Banker jobs 13,925 open jobs
- Youth Care Worker jobs 54,218 open jobs
- Unit Secretary jobs 34,027 open jobs
- Medical Clerk jobs 59,336 open jobs
- Claims Clerk jobs 56,837 open jobs
- Service Associate jobs 241,185 open jobs
- Medical Receptionist jobs 98,693 open jobs
- Reimbursem*nt Specialist jobs 56,621 open jobs
- Certified Medical Assistant jobs 82,406 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More